Your data
Delete your account
You can delete your medwallet account and your family’s health records at any time. Do it right in the app, or by email if you no longer have the app. Here is exactly what happens.
Fastest: in the app
Deleting from inside medwallet is immediate.
The screen labels below are the same on iPhone and Android.
Open medwallet and sign in
Tap the gear icon in the top corner to open Account.
Scroll to the bottom and tap Delete account
Read the notices, type DELETE to confirm, verify it’s you, then tap Delete my account.
We confirm by email
When the deletion is complete, we send you a confirmation by email.
No longer have the app?
Email us.
If you cannot open the app, our privacy officer will delete your account for you.
Write from the address on your account
Email privacy@medwallet.ai from the email address on your account and ask us to delete it.
We reply within 30 days
We verify it’s you, complete the deletion, and reply within 30 days, usually much sooner.
What gets deleted
What to keep in mind.
What is removed?
Your and your dependents’ live health records (medications, vitals, documents, voice notes, mood check-ins, and everything else) are permanently removed from our active systems, your subscription is cancelled, and we send you a confirmation by email once it is done.
You have 30 days to change your mind.
Within that window you can recover your account and your family’s health data. After 30 days your account and those records are permanently erased and cannot be brought back. Recovering does not restore a cancelled subscription.
By law we keep a minimal, health-information-free record.
Health-records law requires us to keep a small audit trail that certain events happened. It contains no clinical health information. We keep it for a legally required period (at least the HIPAA floor of about six years), then destroy or anonymize it.
Backups age out within 28 days.
For disaster-recovery reasons, deleted information can stay in our encrypted backups for up to 28 days before those backups age out. We do not restore it except to recover from a disaster.
Subscriptions bought through Apple or Google.
Deleting your account does not automatically refund a paid subscription, and a subscription bought through the App Store or Google Play must be cancelled in your Apple or Google account.